Account deletion

Delete the account inside the game

1. Open Lumo Leap and go to Settings.
2. Open the account or privacy section.
3. Select Delete account.
4. Read the confirmation and approve the permanent deletion.

The in-app flow deletes the cloud profile, removes the authentication identity and resets local game progress.

Request deletion on the web

If the game cannot be opened, send a deletion request by email. Include the email address linked to the account or the player/account identifier shown in the game settings, if available. Do not send a password, authentication code or payment information.

Data removed

• The Lumo Leap authentication identity.
• Cloud progress, including completed levels, stars and coins.
• Unlocked and equipped cosmetics stored with the cloud profile.
• Account-linked daily challenge and leaderboard entries where technically associated with the account.
• Local game progress when deletion is completed inside the app.

Data not controlled by Lumo Leap

Apple and Google manage store accounts, payment records and purchase history. Deleting a Lumo Leap account does not delete an Apple Account, Google Account or the records those stores must retain. An email request also cannot remove files stored only on the device; uninstall the game or clear its app data to remove those local files.

Processing time and help

Self-service deletion is designed to take effect immediately in active game systems. Email requests are handled as soon as reasonably possible and within applicable legal deadlines. Identity may need to be verified before account-linked data is removed. For questions, contact [email protected].